shipping policy

Privacy Policy – Patios

Last Updated: July 21, 2025

This website and store are operated by Patios, offering information, content, tools, products, and services (collectively referred to as “Services”) to our valued customers. The store is powered by Shopify, which allows us to provide you with a seamless online shopping experience. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit the site, make a purchase, or interact with us in any way. In the event of any conflict between our Terms of Use and this Privacy Policy, the Privacy Policy governs with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using any of our Services, you acknowledge that you have read, understood, and agreed to the way we handle your personal information.

Information We Collect or Process

“Personal information” refers to data that identifies you or could reasonably be linked to you. It does not include anonymous or de-identified data. We may collect or process the following categories:

Contact Details: Name, address, phone number, email, billing and shipping information.
Financial Information: Payment card details, bank account info, transaction history, payment methods.
Account Info: Username, password, account settings.
Transaction Data: Products you view, add to cart, purchase, return, or exchange.
Communication: Support inquiries, feedback, order follow-ups.
Device Data: IP address, browser type, operating system.
Usage Data: How you interact with our website, session times, behavior.

Sources of Personal Information

We collect information through:

Your direct interactions (e.g. registration, checkout, customer support).
Automated tracking (cookies, device data).
Third-party providers (e.g. payment gateways, analytics tools, delivery companies).
Marketing partners or affiliates.

How We Use Your Information

We use personal data for the following purposes:

To Provide and Improve Services: Order processing, shipping, returns, remembering preferences, personalized experience.
Marketing & Promotions: Email/SMS promotions, personalized ads.
Security & Fraud Prevention: Verify identity, detect fraud, protect accounts.
Customer Communication: Updates, order status, support.
Legal Compliance: To comply with legal obligations or respond to law enforcement.

Sharing Your Personal Information

We may share your data in the following situations:

With Shopify, logistics companies, and service providers.
With marketing and advertising platforms for personalized experiences.
With your consent (e.g. social media login).
Within our corporate group.
In case of merger, acquisition, or legal requirements.

Hosted on Shopify

Our store is hosted on Shopify Inc., which handles much of the data processing necessary to run our store. Shopify may transfer your information internationally as needed. For more about their practices, please refer to Shopify’s Privacy Policy.

Third-Party Links

Our website may contain links to other websites we do not control. We encourage you to read the privacy policies of any site you visit. We are not responsible for the security or practices of external websites.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect information from minors. If you're a parent or guardian and believe your child has provided personal information, please contact us to request deletion.

Data Security & Retention

We apply reasonable security measures to protect your data. However, no method of transmission is 100% secure. We retain data as long as needed for our services, legal obligations, or dispute resolution.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

Right to Know: Request information about the personal data we hold.
Right to Delete: Request erasure of your personal data.
Right to Correct: Request updates to inaccurate data.
Right to Portability: Request a copy of your data.
Right to Object: Opt out of marketing or specific processing.
Communication Preferences: Unsubscribe from emails or SMS.

We may need to verify your identity before processing your request. You will not be discriminated against for exercising your rights.

Contact & Complaints

If you have any questions or concerns regarding this policy or your data, you can contact us at:

📞 +20 1015090070
📧 patiosfurnitureeg@gmail.com
🏪 Showroom: Dyar Mall – South 90th Street – New Cairo
🏭 Factory: Industrial Zone, El Marg – Plot No. 12 – South El Rashah
📍 Google Maps: Click here to find us

International Data Transfers

We may transfer your information outside your country of residence. For EU or UK residents, we rely on appropriate safeguards such as Standard Contractual Clauses.